To help lessen any anxiety that you may be feeling, and to give you a greater level of confidence in dealing with us, it is important that you know what you can expect from us, what we ask of you, and if you are not happy, how you can make a complaint.
If there is anything you need, or if there are any questions you would like answered, please do not hesitate to ask any member of staff, who will be more than happy to help.
You have the right to the following:
Medical Care and Treatment
- Appropriate and timely medical care that is in your best interest
- Considerate and respectful medical care that acknowledges your spiritual beliefs
- Care delivered in a clean and safe environment
- A second opinion without fear of compromise to your care
- Information you need and require about your medical condition
- Information about the staff who will be involved in your care
- Information about the hospital services and how much they cost
- You are entitled to participate in any decisions about medical investigations and treatments you will receive
- You will be asked to give your consent before any investigations or treatments are carried out