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Whitfiled Clinic Self Payment Options

UPMC Whitfield is located in South –East Ireland and is part of a $19 billion world-renowned Academic health care provider and insurer, Pittsburgh-based UPMC. The largest nongovernmental employer in Pennsylvania USA, UPMC integrates 85,000 employees, 40 hospitals, 600 doctors’ offices and outpatient sites, and a 3.4 million-member Insurance Services Division. UPMC International provides hands-on health care and management services with partners around the world.

UPMC Whitfield, Waterford, has the following immediate vacancy:

IT Support Analyst

Reporting to the head of IT this full-time permanent position presents an exciting opportunity to join the existing information and communications technologies team.

Duties & Responsibilities:

  • Log and track all calls to the IT Helpdesk on the Hospital call logging system
  • Troubleshoot and resolve technical issues where possible
  • User administration (new user accounts / password resets)
  • In-House applications administration, support and troubleshooting
  • Liaise with third party vendors around support issues
  • Monitor daily backup logs and escalate issues
  • Escalate technical issues to Level2 /Level3 / or vendor support where needed
  • Printer troubleshooting and escalation to managed printer supplier
  • Assist with IT Project work where required
  • Basic Network troubleshooting
  • Anti-Virus monitoring and support
  • Take ownership of ongoing technical issues
  • On-Call Rotation as required

Required Experience:

  • 1-2 years relevant 1st line/technical support experience
  • Good knowledge of Microsoft systems, particularly Win7/Win10, MS office
  • Experience of working in a customer facing IT role along with an excellent telephone manner
  • Strong interpersonal, organisation and communication skills
  • Ability to work under pressure in a fast-pased work environment
  • Good understanding of PC hardware set-up and configuration
  • Experience in a healthcare setting along with Microsoft certification and ITIL Foundations would be a distinct advantage

Please send letter of application along with an up to date CV to Natalie Moore, HR CoOrdinator, UPMC Whitfield, Cork Road, Waterford or by email to Natalie.moore@whitfieldclinic.ie Closing date for receipt of completed applications is Wednesday 20th March 2019.

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