Post: Operations Manager
Reports To: David Beirne, VP UPMC International and Ireland Manager
Accountable To: The Board of Cork Radiation Oncology Services Limited
Liaises With: All managers and staff
Overview of the Post
The Operations Manager Radiation Oncology will be responsible for the leadership and management of the Radiation Oncology Department located in the Bon Secours Radiotherapy Centre Cork (in partnership with UPMC Hillman Cancer Centre). Responsibilities include the management of clinical operations, quality management, regulatory affairs, continuing education, and financial responsibilities. The successful candidate will manage opportunities to improve patient safety and will participate in projects and programs designed to reduce errors, improve processes, and to create a culture of continuous quality improvement resulting in an exceptional patient experience
Responsibilities of the Post
Clinical Operations Management
- Coordinates the operations of the Radiation Oncology Department.
- Through positive leadership techniques influences and oversees all staff both clinical and non-clinical
- Ensures adequate personnel coverage to meet volume demands and adjust schedules as necessary in order to insure patient safety standards.
- Develops/Implements/Administers network policies and procedures to standardise quality patient care
- Produces high quality work in a timely fashion to meet established deadlines. Work is accurate and substantiated by fact.
- Provide effective financial oversight by balancing expenses against budget.
- Utilising a shared governance approach and will work with Director of Radiation Oncology and UPMC Cancer Centers Leadership staff, other site managers, HR Leadership and all other staff in the operations of the radiation oncology department.
- Will demonstrate effective communication techniques with patients, staff, management and senior leadership in daily operations.
- Performs in accordance with system-wide competencies/behaviors.
- Other As-Hoc duties as assigned.
Quality Assurance/CQI Program Management
- Prioritise patient safety at all times
- Oversee the department QA program and establishes meaningful, measurable QA programs to meet regulatory demands.
- Oversee departmental CQI Activities. Conducts CQI meetings, sets goals and objectives for improvement, and measures results. Results are documented using UPMC standards.
- Works in conjunction with the site Medical Director, other Radiation Oncologists and all staff to maintain high standards for quality service.
Regulatory Affairs Management
- Coordinates the regulatory compliance activities and maintains continuous departmental readiness for inspections and surveys.
- Acts as a liaison to Radiation Safety Officer, medical physicists, medical director and coordinates safety compliance program.
Continuing Education Management
- Assesses learning needs of staff utilising surveys, QA Program Results, advice from Radiation Oncologists, and new processes and procedures.
- Implements or coordinates training programs to meet the needs of the staff.
- Seeks approval for Continuing Education Credits to enable the staff to earn required education credits and are complaint at all times with their appropriate regulatory body
- Supervises and oversees site budget, including operational and capital budgets in collaboration with the Medical Director.
- Monitors and analyses financial performance, including profitability and volume metrics. Implements appropriate changes to increase efficiencies, enhance revenue, and control expenses.
- Maintains FTE's at budgeted levels or can justify increases/decreases based on site volumes.
- Maintains supply and total expenses at budgeted levels or can justify increases/decreases based on site volumes.
- Oversees billing and revenue capture initiatives working in collaboration with the site's Medical Director.
- Working in collaboration with the appropriate personnel including the UPMC Cancer Centers leadership team, oversee new construction, renovation projects, and business utilisation. Assess existing needs and plans for new programs to meet the site's needs.
Qualifications: Bachelor's Degree in Health Care Administration, Business Administration or a related field. Master's Degree and Radiation Therapy experience preferred
Experience: Must have at least 3-6 years appropriate post qualification experience of progressive management
Job Specific Competencies and Knowledge: Acts in accordance with the vision, mission, and values of the company and in compliance with the corporate policies and JCI quality standards
This job description is intended to be an outline of the areas of responsibility and deliverables at the time of its writing. As the Radiotherapy Centre and the post holder develop, this job description may be subject to review in light of the changing needs of the Centre.